To make a booking please call 07973 490067 or 01323 740694 between 8am - 8pm
7 days a week.
Please be
aware that we are currently at full capacity (July 2010) and are un-able to
take on any new clients at the moment.
Unfortunately we cannot take bookings online.
We do aim to be on time or early to every appointment but there are many factors that can affect our schedule like heavy traffic or the client being held up etc. But the biggest cause of delays though is when the dog takes longer than is expected to finish, and obviously we won't leave a dog half finished to save time! This is why it is vital to be as honest as you can about the condition and what you would like us to do (full clip / light trim etc) to your dog when you book.
To try and reduce the problems this can cause we have started to give our clients a 'between' time, i.e., between 2 and 3pm, but if we are running more than about 30 min's late we will call you before hand to let you know.
Please ensure that your dog has been to the toilet before your appointment. If we are doing an all over clip then please also ensure that your dog is dry prior to us arriving as we 'rough clip' the coat before the bath to remove most of the coat. If the coat is wet, the clippers won't work, so we have to wash and dry all of the coat, and then clip it off!
If you have booked a clip only without a wash, please ensure that you have washed your dog the day before your appointment and that they are dry when we arrive.
Remember that this is a mobile service. Our vehicle is a Land Rover Discovery with a trailer about the size of a horse box which needs about 3 car lengths to park. It is your responsibility to ensure we have somewhere safe, level and on the same side of the road close to your home to park. If parking is a problem then please tell us when you book. Some of our clients save space by placing wheelie bins or their own car in the road before we arrive which normally works well but if we are unable to park close enough to your house and the appointment has to be cancelled then a cancellation fee will be charged. As an alternative, you are welcome to bring your dog to us in Pevensey Bay.
At present we are booking up to 5 weeks ahead so please book early to avoid disappointment.
If you need to change or cancel your booking then please call us as soon
as possible to avoid any charges.
Cancellations within 24hrs of appointment will incur a
£10 charge.
No suitable parking and 'no shows' (forgotten bookings) will incur a £20 charge.
We reserve the right to refuse to work on snappy and aggressive dogs and if we feel threatened by your dog, we may bring them back un-finished and end the grooming session early.
